Platforms that connect people, processes and the systems that hold the data.
Bespoke web applications, portals, CRM and integrations for businesses whose work runs across several systems: designed around the process, connected to what you already run, and built to be operated.
A platform does part of the work: takes bookings, holds customer records, moves data between systems, runs a workflow. We design and build these around the operation, from a small internal tool to a customer portal with integrations behind it, so data is entered once and the systems that own it stay in step.
A platform sits between people and the systems that hold the truth.
The people who use it see one thing; the business systems behind it hold the records. The design decisions are in the middle: what the platform owns, what it borrows, and how the two stay in step.
People
01 Customers and clients
A portal or booking flow that shows them their own information and takes their requests
02 Staff
Internal tools and queues that replace the spreadsheet, the inbox and the re-keying
The platform
03 Application
The workflow, the records and the rules, with permissions and an audit trail where the work needs one
04 Integration
APIs, web services, database connections and file interfaces to the systems that own the data, with error handling and monitoring
05 Data
One definition of each record and one owner for it, so nothing is held in two places
Business systems
06 Systems of record
CRM, ERP, finance, practice management, booking and scheduling: the platform reads and writes, it does not duplicate
07 Reporting
Dashboards and reports built on the same data, so the numbers agree with the records
FeedbackWhat the platform records goes back to the systems that own the data, so there is one version of it.
What we do.
Each can be a project on its own, or part of a larger one.
Applications and portals
- Bespoke web applications
- Built around one process the business runs, with the screens, rules and permissions that process needs and nothing it does not.
- Customer and client portals
- Where customers, patients or clients see their own information, submit requests and track progress, instead of phoning to ask.
- Database-backed applications
- A properly designed database behind the application: one owner for each kind of record, backups, and a schema that can change without a rewrite.
- Business process digitalisation
- A process that lives in spreadsheets, paper and email, moved into a system with steps, states, owners and a record of what happened.
CRM and connectivity
- CRM development and integration
- A customer relationship system built or configured around how the business actually sells and serves, connected to email and the systems around it.
- Booking and scheduling integrations
- Appointments, bookings and capacity connected to the diary the team already uses, so a booking made online is the booking they see.
- API development and integration
- APIs for the systems that lack them, and integrations with the ones that have them, with ownership, error handling, retries and monitoring.
- Third-party software connectivity
- Finance, payments, email, document, mapping and sector-specific services connected where they earn their place, and kept replaceable.
Automation and reporting
- Workflow automation
- Business events that trigger the next step without a person copying data between screens, with people left to decide only the exceptions.
- Reporting and dashboards
- Reports built on the records themselves, refreshed without anyone assembling them, showing the figures the business runs on.
- AI-assisted workflows where appropriate
- A model used inside a workflow a person still owns, where it can reliably draft, classify or summarise, and nowhere a wrong answer would go unnoticed.
The problems it solves.
Data is re-keyed between systems.
The same order, patient or customer typed into two or three systems, each a chance of a mismatch. We connect them so data is entered once, at source.
Customers phone because they cannot see their own information.
A portal that shows them status, documents and history, and lets them submit a request that lands in the right queue, takes that load off the phones.
A process that lives in spreadsheets and email.
Nobody can say where a job is or what was agreed. We move the process into a system with steps, owners and an audit trail, without making it heavier.
An off-the-shelf product that fits most of the job and fights the rest.
We help decide what to keep, what to configure and what is worth building, then build only that part, connected to the product rather than replacing it.
How it runs.
Each stage produces something you can check, and the work can stop at any of them.
- 01
Map the process
How the work happens today, who does each step, which systems hold which records, and what goes wrong.
ProducesA process map and a list of records and owners
- 02
Design the data and the joins
What the platform will own, what it will borrow from other systems, how each integration behaves and what happens when one fails.
ProducesData model, integration design and trade-offs written down
- 03
Build in slices
One usable piece of the process at a time, in front of the people who will use it, so what is built is what was needed.
ProducesWorking software from the first weeks
- 04
Integrate and test against the real systems
Interfaces tested with real data and real failure cases, and the whole process run end to end.
ProducesTest evidence and sign-off
- 05
Hand over and run
Documentation, training, monitoring and a route for changes, so your team can run the platform without us.
ProducesA platform that stays operated
Where it is used
Anywhere the work crosses systems, and particularly where accuracy and a record of what happened matter.
- Professional and clinical practices: patient enquiries, bookings and practice-management integration
- Manufacturers and distributors: customer portals, order status and ERP links
- Logistics operators: bookings, tracking and carrier connections
- Regulated organisations: controlled records, approvals and audit trails
- Internal teams: CRM, queues and tools that replace the spreadsheet
Internal development
Built in-house
Sysnaro CRM, our own AI-assisted customer relationship platform, was designed and built in-house and is in daily use. This website’s enquiry and incident pipeline is built the same way: small, documented services with every input checked before anything is sent.
Sysnaro CRMHow this site’s pipeline is built
Compliance-conscious development: designed with regulatory, privacy, consent, security and accessibility requirements in mind, and built to support regulated organisations. We do not certify compliance. Clinical, legal and regulatory content stays subject to your own approval and specialist review.
Elsewhere at Sysnaro.
Tell us where the data gets re-keyed.
The portal, the integration or the process that lives in spreadsheets: a short conversation is usually enough to see what the platform should own, what it should borrow, and what the first slice would be.